Interactive Voice Response (IVR)
Interactive Voice Response is a computerized phone technology that allows a computer to interact with humans through the use of telephone keypad inputs or voice. Organizations with high call volume prefer IVR system to attend their customer's queries.
Extend your business hours to 24x7 by our IVR service. Improve your customer service and reduce costs with IVR systems. Most of the time customer's query gets solved in properly customized menus in IVR system and if not, the call is transferred to customer service agent, who has customer's all basic details already and he can attend the issue directly
Small companies can also use IVR to show off their business to appear larger than it is. For example, a caller need not know that sales and support, both are redirected to the same person.
In the IVR, we guarantee customer retention as customers are satisfied with the personalized service and also the interaction is more fulfilling for the agent. Contact us for the customized IVR services.